Official update from the Brawl Stars team — summary of the shop bug and the compensation plan.
Summary of the issue
Two related shop errors occurred:
- An unintended 25,000 Coins offer was shown to players who did not own the brawler Doug. The offer was claimed by about 5% of daily active players.
- The fallback offer reappeared for a smaller group — roughly 0.6% of players — meaning some saw the 25k offer twice.
Developer action
The team immediately disabled the faulty offer and investigated the impact. Their goal was to apply a solution that minimized unfair balances while compensating unaffected players.
Final decision
- Players who received the unintended 25,000 Coins will have 10,000 Coins deducted from their account. If a player received the offer twice, an additional 10,000 will be removed (up to 20,000 total).
- Players who were not affected by either issue will receive 2,000 Coins in the Shop as compensation.
The team acknowledged the fix isn’t perfect, but emphasized it prevents negative coin balances and tries to be as fair as possible given the circumstances.
What you need to know
If your coin balance changed, check the Shop and your inventory. The 2,000-coin compensation for unaffected players is already available. For questions or disputes, contact Brawl Stars support or check official community channels for updates.
Developer note
The developers apologized for the mistake and thanked the community for understanding while they work to prevent similar problems in the future.
I don’t have a character named Dag. And I didn’t receive any 25,000 coins or a skin, only a 2,000 compensation for your mistake. Where is the gift for participating in the event, the skin, or the coins? Is it fair for you to send everyone a 2,000 !!compensation!!(not the gift) for a !bug! Even if it’s not a gift for the event, and those who received 25,000 should keep 15,000!